Today I just realise, Nokia Technical Support Centre website has “Track Your Phone” feature, which allow user to track the repair status of your phone. All you need to do is to provide your Postcode and Customer Reference Number.
After fill in all the necessary information and click on “Search“, it will show you all the information related with the repair status related with the provided Customer Reference Number, it also has a very nice interface to show you the status, E.G. “Online Booking made“, “Received at Nokia“, “In Repair Centre“, “On way back to you“. As well as “Job log“. E.g. what has been done…etc.
However, the information doesn’t seem to get update frequently, as I have received an email from Nokia Repair Centre yesterday 19th Nov 2012 said: “Hi Chi,
Just to let you know that your Nokia 800 (Lumia) Black has now arrived at the Repair Centre and will be assessed by an engineer shortly.
We will continue to email you with status updates throughout the repair process.”
But up until now 20th Nov 2012 on the “Track Your Phone” page, it shown that it is still on “Online booking made” stage, not even on “Received at Nokia yet“.
I hope Nokia could resolve this issue, so that customer could make use of this portal.
Wish me Luck