Category Archives: After Sales Services Review/Feedback – 售後服務反饋

Nokia Repair Services Review Part 1 – My Nokia Phone did not switch on

This time last year, Nokia started to sell one of the best Windows Phone in Year 2011. Nokia Lumia 800. I am very fortunate to get one. However, the battery life on this phone is not very good, and I started to have problem on charging up the phone around 2 months ago. At the end of October 2012, my Nokia Lumia 800 failed to power up at all, and did not charge even using the power supply. It is time to use Nokia Technical Service/ After Sales Services.

I went to the Nokia website [http://www.nokiatechsupport.co.uk/NokiaIMEIPage], and tried to diagnose the problem and see if there was any way I could boot up the phone. At least so that I could back up my data/Photo/Video and upload some of my notes to Skydrive, because I knew if I sent off the phone to Nokia repair centre, then all the data may be removed.

Nokia Technical Support Centre
Nokia Technical Support Centre is good site, and can you help you diagnose the problem and show you possible fixes, that could help you to resolve the problem.
Select the category which suitable your situation:
Select the category which suitable your situation

After Selecting “Power“, a list of issue which is related with “Power” appear
Power Related Issue

Select “My Phone won’t switch on” – it bring me to another page which has Instruction to show me what could I do to resolve this issue.

Solution 1:
Solution 1

Solution 2:
Solution 2

Unfortunately: none of the solution work for my issue.. I guess My phone is dead completely, I would have to “book a repair
Book a Repair

Because I was not sure if the warranty cover was still active, I posted a message on twitter try and find out. They have gave me an email address to send my enquiry to. So I sent all the information regarding my phone issue, the IMEI, my contact information etc and received a very nice/ polite/ helpful reply from the Nokia Care Escalation team member. He answered lots of questions, and also arranged a collection with UPS to collect my faulty Nokia Lumia 800 phone. I was very impressed by the customer services of the Nokia Team.

You can also arrange for collection [by UPS ]/ post [Free Post via Royal Mail] your phone by yourself or drop your phone to Phone4u shop, they will do it for you

At the point I would give 10/10 of Nokia Care Services and the web portal.

to be continue...

Nokia Repair Services Review Part 2 – Nokia Collect my faulty Phone

 

After Sales Services Review/Feedback – 售後服務反饋

今天想開多一分類
和大家分享一些 和技術上沒有關係
但是對我來說很值得參考的資料…
就是”After Sales Services Review/Feedback – 售後服務反饋

雖然這個分類和電腦技術沒有關係..
但是這和大家的開發環境或多或小都有關係的
因為當大家買了一些硬件..
E.G. 電腦硬件, Mobile, Laptop, Server等等

在選擇購買那一間公司的產品之前我們應該好好做一些資料搜集…
不是單單看這件產品比較便宜或多人購買便去買

其實售後服務, 保養期長短, 保養期內包含那些服務和配件 也是購買東西時要考慮的其中一個因數…
因為不好的售後服務
E.G. 客戶服務質素差, 技術支援質素差 等等
都可能令你浪費很多的時間 和心情…
維修時的 運送要不要自己付錢 和自己安排…ETC..
能不能看到服務的狀態等等
和服務中心的信譽好不好都是很重要的…

因為服務好的公司..即使產品價錢高一點..也可能是值得的..
當然要真的看看和了解才知道..
所以我便決定寫下這個分類..
當有機會使用產品的服務時..
會和大家分享..服務的過程 和..怎樣聯絡服務中心等…

Hope you find it useful